How can I tell if the person on the phone is a scammer?

Pacific Crest will never ask you for sensitive account info. We already have all of that information; there’s nothing we need you to tell us. True, we may ask you to verify information like your zip code or street number so we can be sure we’re really talking to you. But we will never ask for your PIN number, your credit card number, your debit card number, or anything like that. If you’re not sure, get the person’s name, hang up, call our office yourself, and ask to speak to them. If you can reach them through the number on our website, they’re part of our team.