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How can I tell if the person on the phone is a scammer?

Pacific Crest will never ask you for sensitive account info. We already have all of that information; there’s nothing we need you to tell us. True, we may ask you to verify information like your zip code or street number so we can be sure we’re really talking to you. But we will never ask for your PIN number, your credit card number, your debit card number, or anything like that. If you’re not sure, get the person’s name, hang up, call our office yourself, and ask to speak to them. If you can reach them through the number on our website, they’re part of our team.

Contact us by phone

We are happy to answer your questions. Please give us a call at 800.570.0265.

Contact us online

Send us a message on our online contact form
Note that when you’re sending us an email, do not include personal information such as your account number or social security number.

You are about to navigate away from Pacific Crest FCU’s website. Clicking on the link will take you to another website that is not operated by Pacific Crest Federal Credit Union. PCFCU is not responsible for the content of the third-party website or transactions between our members and the third-party website. The privacy & security policies of the third-party website may differ from Pacific Crest Federal Credit Union’s practices.

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