Fraud and Scams
If your card is lost or stolen, immediately contact Pacific Crest by calling 888.810.8582.
If you don’t recognize a transaction on your account, immediately contact Pacific Crest by calling 800.570.0265. If the charge is associated with a VISA debit or credit card then call 888.810.8582.
Pacific Crest will never ask you for sensitive account info. We already have all of that information; there’s nothing we need you to tell us. True, we may ask you to verify information like your zip code or street number so we can be sure we’re really talking to you. But we will never ask for your PIN number, your credit card number, your debit card number, or anything like that. If you’re not sure, get the person’s name, hang up, call our office yourself, and ask to speak to them. If you can reach them through the number on our website, they’re part of our team.
We will notify you if we detect suspicious activity on your account, like a sudden increase in transactions, or transactions suddenly taking place in another city. But the effort we put in is only half the battle. It’s up to you to monitor your account for unauthorized activity and notify us if you see anything you don’t recognize.
Phishing is a type of fraud where a scammer tries to trick you into giving away sensitive information. It can happen by phone or email.
For example, let’s say someone calls you up, tells you they’re from Pacific Crest, and says they need you to verify your credit card number. Maybe they explain it as some routine procedure; maybe they scare you by making it sound like an emergency. Don’t fall for it. If you cooperate with their request, you’re giving away the keys to your account. (Pacific Crest will never ask you for sensitive info like credit card or PIN numbers.)
If it’s an email scam, you might receive a message with a Pacific Crest logo on it, some kind of note urging you to sign in, and a big login button. To be on the safe side, never click a login button from your email. If you do, you could trigger a download that infects your computer with a virus. Or, if it’s a phishing attempt, you’ll end up on a login screen that looks like Pacific Crest, but is actually run by a fraudster. If you enter your username and password, you’re giving them access to your account.
Staying safe from phishing attempts is easy once you know what to look for. Rule number one, never click a login button from your email. If you want to log into online banking, open a new tab in your browser and load our website yourself. Rule number two, never tell anyone your sensitive account information. There’s no scenario in which we’ll ever ask you for it — so be suspicious of anyone who does.
Contact us by phone
We are happy to answer your questions. Please give us a call at 800.570.0265.
Contact us online
Send us a message on our online contact form
Note that when you’re sending us an email, do not include personal information such as your account number or social security number.