FAQs

Mobile Banking

If you have forgotten your username or your password, you can click the “Forgot Password?” link and follow the instructions. The “Forgot Password?” link will only appear on the computer if you have typed in an incorrect username or an incorrect password and attempted to log in. Finally, if you are still having difficulties you can visit us in one of our branches or call us at 800.570.0265 and we would be happy to help you.

To set up online banking you will need your account number/member number, your social security number/tax identification number, and a working email address. You will also be asked to set up a secure username and password, and five security questions of your choice.

To set up Online Banking go to our homepage at www.myPCFCU.org and click on the “Online Banking” button in the top right corner. Then click the “Register here” link and follow the prompts. You can also download our app from the Apple App Store or the Google Play Store and click the “Sign up now” link in the app.

Wireless free Internet (WiFi), like what you find at coffee shops, the public library, and other public places, takes place over a public network. Even if you need a password to access the Internet, you’re still sharing that connection with others. And it’s very easy for someone with even basic hacking skills to spy on the data flowing to or from your computer in that setting. If you submit anything sensitive, like your login info, on such a connection, a hacker could steal it.

Bottom line, there’s a difference between a secure website and a secure connection. At Pacific Crest, we take the security of our web services very seriously. However, we can’t guarantee the security of the connection you use to access those. Please play it safe: never log into Pacific Crest online banking from public WiFi.

The routing number for Pacific Crest is 323274704.

Contact us by phone

We are happy to answer your questions. Please give us a call at 800.570.0265.

Contact us online

Send us a message on our online contact form
Note that when you’re sending us an email, do not include personal information such as your account number or social security number.

You are about to navigate away from Pacific Crest FCU’s website. Clicking on the link will take you to another website that is not operated by Pacific Crest Federal Credit Union. PCFCU is not responsible for the content of the third-party website or transactions between our members and the third-party website. The privacy & security policies of the third-party website may differ from Pacific Crest Federal Credit Union’s practices.

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