FAQs

System Upgrade

Yes.

Yes, Pacific Crest will not be transferring any of your information off-site during the upgrade, and we will continue to retain copies of your statements which will be available to you.

Reoccurring scheduled payments set up through Billpay to be paid on December 1st and 2nd will be paid on November 30th. One-time payments set up through Billpay will not be paid.

Deposits to your account that are pushed to your account by a third party, such as direct deposit from an employer, will still be posted to your account.

Transfers that you have scheduled through Online Banking where the money transfers from one of your Pacific Crest accounts to another Pacific Crest account or loan may not occur depending on a number of variables related to how it was originally set up. Once the new Online Banking system is available to you on Monday, December 3rd, you will need to verify any established transfers, and some transfers may need to be reestablished.

  • Online Banking
  • Mobile Banking
  • Billpay
  • Online loan application
  • Online deposit account opening
  • Statements

Yes, you will be able to keep using your same debit and credit card(s).

Pacific Crest branches will maintain normal business hours except for Saturday, December 1st. The Galpin Lane drive-through is typically open on Saturdays, but will be closed on Saturday, December 1st.

Yes. Online, Mobile, and Phone Banking (Call24) will be unavailable from 2pm on Thursday, November 29th, until 11am Monday, December 3rd.

The upgrade will provide members with access to better features and more streamlined service to meet your financial needs and future goals.

The upgrade will occur over a period of several weeks. Please refer to the Member Guide for a copy of the timeline. Most of the changes will take place Saturday and Sunday, December 1st and 2nd. Electronic Services such as Online and Mobile Banking will be unavailable from the afternoon of Thursday, November 29th, until mid-day on Monday, December 3rd.

Pacific Crest is moving to more modern and user-friendly software systems.

Contact us by phone

We are happy to answer your questions. Please give us a call at (800) 570-0265.

Contact us online

Send us a message on our online contact form
Note that when you’re sending us an email, do not include personal information such as your account number or social security number.

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