System Upgrade

Blue Tangle

Dear Member,

Beginning on the evening of Friday, November 30th, continuing through the weekend and into the morning of Monday, December 3rd, our team at Pacific Crest will be performing our largest system upgrade in nearly twenty years. This update is necessary as part of our current system relies on technology that was developed over 40 years ago, and we have pushed its capabilities to their limits.  The upgraded system will provide us with a foundational platform that allows for the development of future enhancements and the ability to adapt to emerging technologies so we can continue to deliver great service for years to come.

We have a team of over a dozen very talented and dedicated staff who have been planning and preparing for this upgrade for over a year. The entire team is excited about the improved technology you, our member, will begin experiencing after the upgrade is complete. For one weekend, however, many of our services will be unavailable. We have developed this page to assist you in understanding both the upgrade weekend and what you can expect post-upgrade. Please review this page carefully.

Sincerely,

Chad Olney

CEO

Helpful Materials

Member Guide

The Member Guide includes a timeline of the upgrade, tips on how to make sure you are ready, and what you can expect after the upgrade.

Billpay Transition

For our current Billpay users there are important steps you need to take before the upgrade!

Updated Membership Agreement

Our Membership Agreement and Disclosures are being updated to reflect how our upgraded system of accounts, products, and services will work.

Pacific Crest is moving to more modern and user-friendly software systems.

The upgrade will occur over a period of several weeks. Please refer to the Member Guide for a copy of the timeline. Most of the changes will take place Saturday and Sunday, December 1st and 2nd. Electronic Services such as Online and Mobile Banking will be unavailable from the afternoon of Thursday, November 29th, until mid-day on Monday, December 3rd.

The upgrade will provide members with access to better features and more streamlined service to meet your financial needs and future goals.

Yes. Online, Mobile, and Phone Banking (Call24) will be unavailable from 2pm on Thursday, November 29th, until 11am Monday, December 3rd.

Pacific Crest branches will maintain normal business hours except for Saturday, December 1st. The Galpin Lane drive-through is typically open on Saturdays, but will be closed on Saturday, December 1st.

Yes, you will be able to keep using your same debit and credit card(s).

  • Online Banking
  • Mobile Banking
  • Billpay
  • Online loan application
  • Online deposit account opening
  • Statements

Reoccurring scheduled payments set up through Billpay to be paid on December 1st and 2nd will be paid on November 30th. One-time payments set up through Billpay will not be paid.

Deposits to your account that are pushed to your account by a third party, such as direct deposit from an employer, will still be posted to your account.

Transfers that you have scheduled through Online Banking where the money transfers from one of your Pacific Crest accounts to another Pacific Crest account or loan may not occur depending on a number of variables related to how it was originally set up. Once the new Online Banking system is available to you on Monday, December 3rd, you will need to verify any established transfers, and some transfers may need to be reestablished.

Yes, Pacific Crest will not be transferring any of your information off-site during the upgrade, and we will continue to retain copies of your statements which will be available to you.

Yes.

You are about to navigate away from Pacific Crest FCU’s website. Clicking on the link will take you to another website that is not operated by Pacific Crest Federal Credit Union. PCFCU is not responsible for the content of the third-party website or transactions between our members and the third-party website. The privacy & security policies of the third-party website may differ from Pacific Crest Federal Credit Union’s practices.

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