Privacy Policy

Website Privacy

Pacific Crest Federal Credit Union (Pacific Crest) is committed to safeguarding your information provided through our website at See our Privacy Policy for additional information.

Member’s Privacy Policy (pdf)
California Privacy Notice (pdf)

Information Collected

We use the personal information you provide to us to offer loan and deposit products and complete transactions you have requested by using our website. In some instances, Pacific Crest uses vendors to provide the above services to you. All vendors used by Pacific Crest agree to maintain strong confidentially protections and limit the use of the information we provide. In addition, Pacific Crest does not send unsolicited or “spam” emails. The credit union electronically communicates relevant news, events, and product and service information to our membership. Pacific Crest provides the ability to unsubscribe from any of its e-newsletters at any time.

Communication Retention

We may record and store all communication with users.  This includes, but is not limited to, communication through video, phone, audio, chat, text, and email channels.

Collection of Image

Image means the electronic image of the front and the back of an item. An item is an original paper check that is payable to you. When you utilize Mobile Deposit Services to make a deposit into your checking or savings account, Pacific Crest obtains permission from you to collect the electronically transmitted digital image of your paper check. The image is then utilized to process your deposit into your checking or savings account.

Usage of Image

When you utilize Mobile Deposit Services, Pacific Crest obtains permission from you to use digital images as authorizations to process deposits in to your checking or savings account. This means you can authorize the Credit Union to deposit electronically transmitted digital images of paper checks to your checking or savings account by using this service.

Use of Cookies

Pacific Crest uses cookies to provide better service and enhance your use of our website. The cookies are not used to collect or store information on you.

Third Party Links

The Pacific Crest website provides links to other websites. Pacific Crest does not endorse or guarantee products, services or information provided by these websites. In some cases, these websites may not provide the same level of information security. In addition, these websites may have a privacy policy that is different from the Pacific Crest privacy policy. You are encouraged to review the link website’s privacy policy prior to providing any of your information.

Children’s Privacy

We do not knowingly solicit or collect personal information from children on our website.

Deletion of Account

If you delete your myPCFCU Mobile App account Pacific Crest will retain all IP addresses and the username for the purposes of security and fraud prevention.


Please contact us if you have any questions regarding this Website Privacy Policy, by mail or by calling us at the phone numbers provided below.

Pacific Crest Federal Credit Union
PO Box 1179
Klamath Falls OR 97601
Local: 541.884.1376
Toll Free: 800-570-0265

You are about to navigate away from Pacific Crest FCU’s website. Clicking on the link will take you to another website that is not operated by Pacific Crest Federal Credit Union. PCFCU is not responsible for the content of the third-party website or transactions between our members and the third-party website. The privacy & security policies of the third-party website may differ from Pacific Crest Federal Credit Union’s practices.

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