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Updated Branch Operations

Pacific Crest has an 84 year history of being here for our members.  Our goal each day is to be ready to provide great service today, tomorrow, and far into the future.  To that end, we are implementing some temporary measures to reduce the potential spread of COVID-19 amongst our membership and staff.

If you have a known exposure to someone who has COVID-19, or if you are exhibiting cold or flu-like symptoms, we ask that you refrain from in-person contact with our staff.  It is our goal to keep every branch fully staffed to meet every member’s needs and we ask for your cooperation in helping assure we will meet this goal.

ALL Pacific Crest branch lobbies are now open to a limited amount of people.

no appointment is necessary.

 

Our Branch Lobbies

Pacific Crest Branch Lobbies are open to a limited number of people based on the lobby size during normal operating hours.  In order to maintain social distancing guidelines, we have taken the following steps.

  • Markers indicating 6′ distance are provided for member convenience
  • For security, if you are wearing a mask you may be asked to move it temporarily to verify your identity and keep your account secure
  • Counters, door handles and all areas likely to be touched are sanitized often on a regular basis

 

Our Call Center and Lending Centers

All of our departments are continuing to offer their full range of services.

  • Business Services and Commercial Lending
  • Home Lending including Conventional, VA, FHA, USDA, First Time Home Buyers, and Home Equity Lines of Credit
  • Loan Center including new loans and refinancing of Personal Loans and Lines of Credit, Auto Loans, Recreational Vehicle Loans, and Credit Cards
  • Call Center is continuing to offer normal services
  • Member Solutions to assist with loan modifications
  • Correspondence by mail is continuing to be processed daily

 

Online Services

Our team has worked very hard over the last two years to greatly enhance our online services.  If you have not had the opportunity to explore what we have available, we strongly encourage you to try our online services.

  • Members can open accounts, and apply online for a variety of loans through Online and Mobile Banking
  • Chat is available for members in Online Banking
  • People can join Pacific Crest, open accounts and apply for loans through our website
  • Phone banking is available at 800.570.0265

We encourage you to visit our News and Announcements Page to keep apprised of Pacific Crest’s COVID-19 response.  Additionally, if you find yourself facing financial challenges, we encourage you to view our Bridge Program Page.

You are about to navigate away from Pacific Crest FCU’s website. Clicking on the link will take you to another website that is not operated by Pacific Crest Federal Credit Union. PCFCU is not responsible for the content of the third-party website or transactions between our members and the third-party website. The privacy & security policies of the third-party website may differ from Pacific Crest Federal Credit Union’s practices.

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